Terms and Conditions
Please read these Booking Conditions carefully as they apply to all bookings accepted by OZTRAVEL.com. OZTRAVEL.com is not itself a transport, tour, event or accommodation provider. It acts only as an agent for those service providers. You should obtain and read the applicable service provider’s terms and conditions as they may limit or exclude liability in respect of death, personal injury, delay and loss of damage to baggage.
Product Descriptions
Descriptions featured are based on information provided by hotels. Any facilities shown as included may change at any time. OZTRAVEL.com makes no specific representation as to the standard, class or description of accommodation provided by third parties.
Travel Insurance
It is recommended that at time of booking, you consider purchasing a travel insurance policy of your choice.
Health and Immigration
You are responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the countries visited or transited. A valid passport (with at least six months validity) must be carried by each person. OZTRAVEL.com is not responsible for your failure to ensure that you comply with these requirements.All prices are in Australian dollars (except where noted) for is only available for bookings made outside of Australia.
Booking arrangements
The person making a booking will be deemed to have accepted these Booking Conditions on behalf of everyone named in the booking.
Limit of liability
To the extent permitted by law, OZTRAVEL.com excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property of whatever nature) that may arise in any way connected with the offer or supply of goods or services through OZTRAVEL.com or any third parties, or in connection with the supply of such goods or services. If the law implies a condition or warranty that cannot be excluded OZTRAVEL.com’s liability for a breach of the condition or warranty will be limited as determined by OZTRAVEL.com to the re-supply or prepayment of the cost of re-supplying the relevant goods or service.
Events beyond our control
OZTRAVEL.com does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, fire, floods, acts of God, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.
Law of Contract
These booking condition is are governed by the laws of Australia and any action arising under them or in any way connected with the holiday may be brought only in a court in Australia, subject to any law which is expressly inconsistent with this.Terms & Conditions:
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The rates provided for you on this website are available ONLY through OZTRAVEL.com. Please DO NOT call the hotel direct, as they will not have the same rates in their reservation system. Rates advertised on our website are subject to availability.
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Your credit card will be charged only after the booking is confirmed. Once the credit card is processed, we will e-mail your Confirmation/Accommodation voucher to you, which must be retained for check-in purposes.
OZTRAVEL.com takes no responsibility if you lose the voucher.
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Due to processing requirements, on occasion hotels are unable to confirm a reservation immediately. Below is the usual response time taken to confirm reservations for hotels when immediate confirmation is not available. This will be marked Request.
3 Business working days – for hotels in Australia, New Zealand
Disclaimer: Whilst we endeavour to process your booking request within the time guidelines shown above, unfortunately at times we are unable to finalise your request within this limit. Circumstances that may cause delays in replying to you include international public holidays and time zone differences.
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If you wish to cancel your booking after the voucher has been issued, a cancellation fee will apply, in accordance with our company policy. The cancellation fee varies according to the hotel specified in your booking as well as your check-in date.
Please note – in some cases, the cancellation policy will depend on the hotel’s individual policy. If this is the case, the hotel’s policy will be displayed to you prior to the completion of the booking, on the final page of the booking process. The stricter of the two (hotel’s policy and our website policy) will then apply:
Refunds to the extent permitted by law, no refund is available for cancellations after holiday package has commenced or in respect of any accommodation, meals or any other services not utilised.
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All cancellations must be made in writing using one of the following methods:
E-mail: helpdesk-aus@toureast.net
Fax: + 61 2 8314 5898
A cancellation must be confirmed back to you by one of our consultants. If you have not received a confirmation of the cancellation within 24 hours after submission, it means we have not received it and you must resubmit it.
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If you wish to amend your booking, an amendment fee of AUD $40 will apply.
Please note: the fee will apply per each amended booking. For example, if you have made 2 bookings for 2 hotels, and are making amendments to both of these bookings, the will a fee for each booking.
In order for us to ensure accuracy, we will only accept amendments in writing. We will not accept amendments over the phone, unless the matter is extremely urgent. Amendments can be submitted to us using one of the following methods:
E-mail: helpdesk-aus@toureast.net
Fax: + 61 2 8314 5898
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Credit Card information – the client must submit a valid credit card when completing the credit card form. All care must be taken by the client to ensure that the information provided in the credit card form is correct. OzTravel takes no responsibility for any incorrect information submitted.
If the client wishes to change the credit card after it has been charged, it will be treated as an amendment, and a corresponding amendment fee and conditions will apply see point 6. Due to processing requirements, refunds may take up to 10 days to appear on your statement. This time may vary, depending on your bank/financial institution.
By making a booking the clients authorises OZTRAVEL.com to pass on credit card details of the client to the hotel if requested.
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The client must submit a valid e-mail address on the Reservation form. This e-mail address will be used for all future correspondence relating to your booking. All care must be taken by the client to ensure that the information provided in the Reservation form is correct. It is the client’s responsibility to advise OZTRAVEL.com if any error in the e-mail address was submitted on the Reservation form or any other correspondence. OZTRAVEL.com takes no responsibility for any incorrect information submitted.
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OZTRAVEL.com intends to provide you with all the services you requested from us. In rare cases, when the hotel is not able to honour your reservation due to overbooking or any other circumstances, we will endeavour to offer you an alternative of comparable price and standards. If this occurs, we will contact you via e-mail and request your authority to proceed with this new booking. If you decline the alternative, and you were already charged for the original booking, a full refund will be given to you as soon as possible.
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Whilst every effort is made to ensure your requested room type is available, we cannot guarantee the actual bedding configuration of the room. These requests are forwarded to the hotel and are subject to availability on the day of check-in. All additional requests (smoking room, etc) are also subject to availability and cannot be guaranteed by OZTRAVEL.com.
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Disclaimer: OZTRAVEL makes its best efforts to ensure that all the information that appears on its website is accurate. However, OZTRAVEL does not accept liability for any errors and/or omissions and reserves the right to change the information published at anytime and without notice.
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Complaints: In the case of any problem or compliant, it is imperative that the client informs OZTRAVEL.com at the earliest opportunity in order that they have the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to OZTRAVEL.com within 3 (THREE) DAYS of the end of the service provided. A copy of the complaint must also be submitted to and signed by the hotel manager. If a client fails to follow this procedure this may hinder the ability of OZTRAVEL.com to rectify the compliant and reduce or extinguish any claim the client may have.
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Hotel Information: All hotel information that is published on the website is current and is subject to change without notice. OZTRAVEL.com cannot accept responsibility for facilities, which are temporarily not available, are under renovation or not suited to individual tastes and preferences. Redecoration and maintenance is necessary to the upkeep of the hotel and may take place without prior warning, whilst the hotelier or supplier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. OZTRAVEL.com cannot accept responsibility for any disturbance or inconvenience to the client beyond their control nor for accidents in a hotel or loss caused by hotel management or staff.
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OZTRAVEL.com does not accept liability for any indirect or consequential loss arising out of the use or connected with its website for any products or services purchased from its website.
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OZTRAVEL.com makes no warranty or representation about the suitability of any product or service purchased by the customer. Where permitted by law, the liability of OZTRAVEL.com shall not exceed the price of the product or service purchased by the customer.
- The rates provided for you on this website are available ONLY through OZTRAVEL.com. Please DO NOT call the hotel direct, as they will not have the same rates in their reservation system. Rates advertised on our website are subject to availability.
- Your credit card will be charged only after the booking is confirmed. Once the credit card is processed, we will e-mail your Confirmation/Accommodation voucher to you, which must be retained for check-in purposes. OZTRAVEL.com takes no responsibility if you lose the voucher.
- Due to processing requirements, on occasion hotels are unable to confirm a reservation immediately. Below is the usual response time taken to confirm reservations for hotels when immediate confirmation is not available. This will be marked Request. 3 Business working days – for hotels in Australia, New Zealand Disclaimer: Whilst we endeavour to process your booking request within the time guidelines shown above, unfortunately at times we are unable to finalise your request within this limit. Circumstances that may cause delays in replying to you include international public holidays and time zone differences.
- If you wish to cancel your booking after the voucher has been issued, a cancellation fee will apply, in accordance with our company policy. The cancellation fee varies according to the hotel specified in your booking as well as your check-in date. Please note – in some cases, the cancellation policy will depend on the hotel’s individual policy. If this is the case, the hotel’s policy will be displayed to you prior to the completion of the booking, on the final page of the booking process. The stricter of the two (hotel’s policy and our website policy) will then apply: Refunds to the extent permitted by law, no refund is available for cancellations after holiday package has commenced or in respect of any accommodation, meals or any other services not utilised.
- All cancellations must be made in writing using one of the following methods: E-mail: helpdesk-aus@toureast.net Fax: + 61 2 8314 5898 A cancellation must be confirmed back to you by one of our consultants. If you have not received a confirmation of the cancellation within 24 hours after submission, it means we have not received it and you must resubmit it.
- If you wish to amend your booking, an amendment fee of AUD $40 will apply. Please note: the fee will apply per each amended booking. For example, if you have made 2 bookings for 2 hotels, and are making amendments to both of these bookings, the will a fee for each booking. In order for us to ensure accuracy, we will only accept amendments in writing. We will not accept amendments over the phone, unless the matter is extremely urgent. Amendments can be submitted to us using one of the following methods: E-mail: helpdesk-aus@toureast.net Fax: + 61 2 8314 5898
- Credit Card information – the client must submit a valid credit card when completing the credit card form. All care must be taken by the client to ensure that the information provided in the credit card form is correct. OzTravel takes no responsibility for any incorrect information submitted. If the client wishes to change the credit card after it has been charged, it will be treated as an amendment, and a corresponding amendment fee and conditions will apply see point 6. Due to processing requirements, refunds may take up to 10 days to appear on your statement. This time may vary, depending on your bank/financial institution. By making a booking the clients authorises OZTRAVEL.com to pass on credit card details of the client to the hotel if requested.
- The client must submit a valid e-mail address on the Reservation form. This e-mail address will be used for all future correspondence relating to your booking. All care must be taken by the client to ensure that the information provided in the Reservation form is correct. It is the client’s responsibility to advise OZTRAVEL.com if any error in the e-mail address was submitted on the Reservation form or any other correspondence. OZTRAVEL.com takes no responsibility for any incorrect information submitted.
- OZTRAVEL.com intends to provide you with all the services you requested from us. In rare cases, when the hotel is not able to honour your reservation due to overbooking or any other circumstances, we will endeavour to offer you an alternative of comparable price and standards. If this occurs, we will contact you via e-mail and request your authority to proceed with this new booking. If you decline the alternative, and you were already charged for the original booking, a full refund will be given to you as soon as possible.
- Whilst every effort is made to ensure your requested room type is available, we cannot guarantee the actual bedding configuration of the room. These requests are forwarded to the hotel and are subject to availability on the day of check-in. All additional requests (smoking room, etc) are also subject to availability and cannot be guaranteed by OZTRAVEL.com.
- Disclaimer: OZTRAVEL makes its best efforts to ensure that all the information that appears on its website is accurate. However, OZTRAVEL does not accept liability for any errors and/or omissions and reserves the right to change the information published at anytime and without notice.
- Complaints: In the case of any problem or compliant, it is imperative that the client informs OZTRAVEL.com at the earliest opportunity in order that they have the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to OZTRAVEL.com within 3 (THREE) DAYS of the end of the service provided. A copy of the complaint must also be submitted to and signed by the hotel manager. If a client fails to follow this procedure this may hinder the ability of OZTRAVEL.com to rectify the compliant and reduce or extinguish any claim the client may have.
- Hotel Information: All hotel information that is published on the website is current and is subject to change without notice. OZTRAVEL.com cannot accept responsibility for facilities, which are temporarily not available, are under renovation or not suited to individual tastes and preferences. Redecoration and maintenance is necessary to the upkeep of the hotel and may take place without prior warning, whilst the hotelier or supplier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. OZTRAVEL.com cannot accept responsibility for any disturbance or inconvenience to the client beyond their control nor for accidents in a hotel or loss caused by hotel management or staff.
- OZTRAVEL.com does not accept liability for any indirect or consequential loss arising out of the use or connected with its website for any products or services purchased from its website.
- OZTRAVEL.com makes no warranty or representation about the suitability of any product or service purchased by the customer. Where permitted by law, the liability of OZTRAVEL.com shall not exceed the price of the product or service purchased by the customer.